🏨 General & Location

1. Where is Yunjia Hotel located relative to Guangzhou Baiyun International Airport?
   Just 3.5 km (8-minute drive) from Terminal 1 & Terminal 2; situated at Building 2, No. 10-1 Konggang Avenue, Huadong Town, Huadu District, Guangzhou, Guangdong 510800.
2. Is there a free shuttle service to/from the airport?
   Yes — complimentary 24/7 shuttle runs every 15–20 minutes between hotel and T1/T2. Pre-booking via WeChat or front desk recommended.
3. How do I get to the hotel from the airport without the shuttle?
   Taxi (~¥15–20, 10 mins); Didi (China’s Uber) available at airport exits; Metro Line 3 (Airport South → Renhe Station, then 10-min taxi).
4. Is the hotel near public transport or business districts?
   5-min drive to Guangzhou Airport Economic Zone, 30 mins to Zhujiang New Town CBD via metro/taxi; Renhe Station (Line 3) is 1.2 km away.
5. Does the hotel offer parking? Is it free?
   Yes — free covered self-parking for guests (no reservation needed). Secure overnight parking available.

🛏️ Rooms & Amenities

6. Are rooms soundproofed against aircraft noise?
   Yes — all rooms feature double-glazed windows, acoustic wall insulation, and noise-reducing curtains; 92% of guests report excellent quietness.
7. What room types are available?
   Standard Double/Twin, Deluxe King, Family Room (2 beds + sofa), Executive Suite (with Jacuzzi & city view), and accessible rooms.
8. Do rooms have mini-fridges, Wi-Fi, and USB ports?
   Yes — free high-speed Wi-Fi (500 Mbps), mini-fridge, smart TV with satellite channels, and dual USB-C + AC outlets at bedside.
9. Is breakfast included? What options are offered?
   Breakfast is optional (¥48/person) but highly rated: Chinese (congee, dim sum), Western (omelet, bread), Halal-certified, and vegetarian options.
10. Are there non-smoking rooms? Can I request a high-floor room?
    All rooms are 100% non-smoking. High-floor requests (floors 5–8) honored upon availability at check-in.

🍽️ Dining & Food

11. Does the hotel have a restaurant? What hours?
    Yes — Yun Café & Restaurant serves breakfast (6:00–10:30), lunch (11:30–14:00), dinner (17:30–21:30), and 24-hour room service.
12. Is halal food available?
    Yes — dedicated halal breakfast buffet and à la carte dishes (lamb, chicken, rice) prepared separately; staff trained in halal protocols.
13. Can I order late-night meals or snacks?
    Absolutely — 24-hour room service offers congee, noodles, sandwiches, fruit platters, and local snacks (delivery in ≤15 mins).
14. Are there vegan/vegetarian options?
    Yes — daily rotating veggie dishes (stir-fried greens, tofu, mushroom hotpot), plant-based breakfast items, and custom requests welcomed.
15. Is there a lounge or café for work/meetings?
    Yes — quiet lobby lounge with power outlets, free tea/coffee, and semi-private seating; ideal for remote work or quick meetings.

📞 Services & Support

16. What are check-in/check-out times? Can I store luggage early/late?
    Check-in: 14:00 | Check-out: 12:00. Free luggage storage available before check-in & after check-out (24/7).
17. Do you offer business services (printing, translation, etc.)?
    Yes — 24/7 Business Center: printing/scanning/copying, multilingual secretarial support, document notarization coordination, and courier pickup.
18. Is there a fitness center or spa?
    Yes — modern fitness room (treadmill, elliptical, weights, yoga mats) open 6:00–22:00. No spa, but in-room massage can be arranged (extra fee).
19. Can you assist with visa extensions, flight changes, or medical help?
    Front desk provides free guidance on visa procedures, contacts airlines for rebooking, and partners with nearby clinics (e.g., Huadu People’s Hospital, 5-min drive).
20. Is the hotel suitable for families with children or elderly guests?
    Highly recommended — family rooms, baby cribs (free), wheelchair-accessible paths/elevators, elevator-to-all-floors, and staff trained in senior care. Many reviewers call it “kid- and elder-friendly.”